🎁Positive Prints: See our Frequently Asked Questions
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FREQUENTLY ASKED QUESTIONS

PRODUCTS

We offer a variety of personalized posters and pillows. See our customized map posters and pillows here.

Our museum-quality posters are made on thick and durable matte paper (190g). Each poster is giclée-printed on archival, acid-free paper that delivers brilliant prints that brighten up any room.

Our pillows are made from moisture-wicking polyester that has a high-end linen feel to it.
You can add a symbol to your design by coping and pasting one of the symbols available here. Symbol color will adjust to the color version selected:

Find your symbol here
Time has a significant impact on what constellations are visible in the sky. We want your map to be as faithful to life as it can be. However, if you don’t know/remember the exact time, just pick an approximate time.
In 1989, the European Space Agency launched the Hipparcos satellite to create highly-accurate measurements of the celestial bodies in our night sky. From planets and stars to constellations and galaxies, we use data from the Hipparcos to create accurate star maps to precisely display the sky from any night – past, present or future! – from any position in the world.

As you provide the exact time and place of the event, we precisely render your star map and accurately recreate the sky view. We understand that you might have some concerns regarding the how and why of star maps, but rest assured: we’re here to answer your inquiries.

How does time influence the sky view?

Millions of stars surround our planet. When looking at them, it feels like they are fixed in the sky. In reality, however, the stars are always moving, even if we’re unable to notice them in the daylight. This means that the star chart at 8 AM and 8 PM over the same city will look different. Not only constellations but also planets change their location in the sky as time passes. It’s our goal to make your star map as accurate as possible, but don’t worry if you don’t remember the exact time of the event: you can always pick an approximate time. The difference in constellation alignment clearly shows after a few hours difference.

How does location influence the sky view?

Star maps display the entire sky you see above you. It’s as if you’re stargazing: the edge of the circle represents the horizon, and the middle of the circle represents a point directly above your head. It’s clear now that as you change your location, the sky seems different – you can look up at different pieces of sky. There are many constellations that you can observe only on the Northern or Southern Hemisphere! Usually though, if you don’t travel halfway across the globe, these differences are often very subtle, as the scale is very large.

If you have more questions about the creation of our star maps, please write to us at [email protected]. We strive to make you as pleased and proud in the quality of our maps as we are.
You can enter any date between 1900 and 2099.
If you bought a star map from us before September 2020, you might be wondering if any changes have been made with the new star map editor that will affect how the star map print looks. Below you can find a little recap of what has changed and what has remained the same:

New options that have been added:
– option to add the Milky Way outline
– option to turn off planets
– script font for the title and subtitle
– constellation names in Spanish and French
– smaller print formats – 30x40cm and 12x16in
– digital download files now come in 6 sizes

What is still the same:
– design colors and options (however, there can be very minor differences in the font and star sizes between the old and new version)
– printed and digital version available.
With our custom moon editor, you can find the moon phase for an important event in your life. Simply enter the location and date, and we will use smart algorithms to discover how the moon looked on that night. Personalize it with a message that is special to yjou and order a custom moon poster or personalized moon pillow.
Create and customize a map print of your favorite place in the world. Our custom map editor helps you to pull the map of your chosen place, modify the colors, and personalize it with a message. Our database covers the whole planet, so no matter how small of a place you have in mind, we sure have a map of it! Our maps are stunningly detailed and printed on a thick and durable matte paper (190g).
Our maps are available, thanks to the Open Street Map contributors who fight to make map data open and available, and under the Open Data Commons Open Database License (ODbL).
Digital download is a ready to print file that will be emailed to you right after we receive your order. For example, when you opt-in for the portrait format, you will receive JPEG files in the following ratios:

Custom maps/ custom moon prints/ contour maps
– 4:5 Ratio: for printing 4×5, 8×10, 16×20 inches | 40×50 cm
– 3:4 Ratio: for printing 6×8, 9×12, 12×16, 15×20, 18×24 inches
– 2:3 Ratio: for printing 4×6, 8×12, 10×15, 12×18, 16×24, 20×30, 24×36 in | 60×90 cm
– ISO Ratio
– 11×14 Ratio: for printing 11×14 inches

Star maps
– 18in×24in
– 30cm×40cm
– 24in×36in
– 100cm×70cm
– 50cm×70cm

All files are 300dpi (JPEG), providing perfect printing quality. We recommend printing your artwork on a matte paper with a weight of 180, 190 or 200gsm. Such paper should be available in every professional print house.

Please note that downloadable files are for private use only. If you are planning to print more than five copies, please contact us for a quote. If you think you should have received the email already but haven’t, we suggest that you check your SPAM or OFFERS folders (Gmail).

All digital download files purchased from our website are stored for exactly 3 months. During this period, you can download them whenever you’d like.
if you need a last-minute gift: digital download files are ready as soon as you order them
if you’re unsure which format suits your interior the best: digital files come in a variety of sizes
if you want your print to be smaller than 50x70cm, 70x100cm, 16x24in or 24x36in
if you’d like to print out your design on canvas, wood or maybe a T-shirt…
if you want to check the quality before ordering more posters.
Once we’ve received your order, we will send you a confirmation email, which includes a design preview. (If you haven’t received it, please check your spam folder). If you discover a spelling mistake or you would like to modify your order, please contact us immediately at [email protected] All editing needs to be done within 4 hours of placing your order. After that time, the order will be in the print, so it will be too late to edit.
At the moment, we are unable to offer framed posters. Our poster sizes are standard paper sizes, and you should be able to find frames at online stores, such as Amazon – simply search for the appropriate size.
Whenever possible, we are happy to work with you on a custom design. Please keep in mind that changes to the design, such as different color schemes or layouts, usually require additional charges.
For printed posters, we offer the following sizes:

In portrait orientation: we offer 3 American sizes – 24x36in, 18x24in, and 12x16in; and 3 European sizes: 70x100cm, 50x70cm, and 30x40cm.

In square format: we offer 2 American sizes 20x20in and 16x16in; and 2 European sizes 50x50cm and 40x40cm.

In landscape orientation: we offer 3 American sizes – 36x24in, 24x18in, and 16x12in; and 3 European sizes: 100x70cm, 70x50cm, and 40x30cm.

Our pillows include insert, and are 18x18in (or 45x45cm).

Once you have created your first map, you will proceed to your shopping cart. There you can find an ADD ANOTHER button; click that, and you will be able to add another print. You can order as many as you want in one order. All your prints will be delivered together in one package.

If you have a creative, special person in your life, there’s no better gift for them than a Positive Prints gift card. Give them a unique opportunity to unleash their artistic spirit!

Gift cards are available in 4 sizes, each one corresponding with the type of poster that you want to give:
• Digital file: valid for any digital download poster
• Small print: available print sizes: 12x16in, 30x40cm, 12x12in, 30x30cm
• Medium print: available print sizes: 18x24in, 50x70cm, 16x16in, 50x50cm
• Large print: available print sizes: 24x36in, 70x100cm.

A digital gift card will be delivered instantly to your e-mail. Gift cards are valid for 6 months starting from the date of purchase. By ordering a gift card, you receive a gift code for one custom poster.
Newborn baby gift quotes:
● The moment you were born, our lives changed forever
● So the adventure begins
● On this day, a true star was born
● When two became three
● Your First Breath Took Ours Away
● Parents Hold Their Children’s Hands For A Short While, But Their Hearts Forever

Wedding Day Wishes:
● THIS MOMENT, UNTIL FOREVER
● Two halves of the same soul
● Life is an adventure best traveled together
● When two became one
● And they lived happily ever after
● To a lifetime of adventures together
● May The Years Ahead Be Filled With Lasting Joy
● May you sail through life with happiness
● For the two of us, home isn’t a place. It is a person. And we are finally home
● From this day forward, you shall not walk alone – My heart will be your shelter, and my arms will be your home.

Celebrate Anniversary with a personalized print:
● Home is wherever I’m with You
● Where we met/Where we began
● Hold my hand and I’ll go anywhere with you
● Life takes you to unexpected places, love brings you home
● Love finds a way
● Not all those who wander are lost
● Where the spark ignited
● Distance means so little when someone means so much
● “’Love is just a word until someone comes along and gives it meaning” – Chuck Palahniuk
● “But if the stars should ever die, we ‘ll make our own light, you and I”
● A true love story is one that never ends.

Fathers Day Gift:
● Any Man Can Be A Father, But It Takes Someone Special To Be A Dad
● Happy Father’s Day
● To The World You Are A Dad, But To Your Family You Are The World
● A Great Man, Who Became An Amazing Father
● Thank you for all the ways you go above and beyond every day for our family

Mothers Day gifts:
● To The World You Are A Mother, But To Your Family You Are The World
● A Mother Is She Who Can Take The Place Of All Others, But Whose Place No One Else can take
● Close together or far apart, Mum is always in my heart
● The Best Mom in The World
● I love you, Mom!

SHIPPING

Your poster is printed, packaged, and sent within 3-4 working days. It takes up to 7 business days for the pillow to be printed.

We have printing services in both the United States (Charlotte, NC & Los Angeles, CA) and in the European Union to ensure timely delivery to all customers. The time of delivery depends on the destination and courier service in each country.

Here are our shipping estimates:
US: 3 – 7 Business Days
Europe: 4 – 10 Business Days
Worldwide: 10 – 21 Business Days

Once your order is on its way, you will receive a confirmation email titled “Your order has been shipped,” which includes a tracking link (please lookout for a big green button)

🎄2020 Christmas Shipping Deadline: December 15
Shipping is always free, and we ship worldwide.
If your order does not arrive within the estimated time frame, please contact us as soon as possible.
Yes, the tracking works in most countries. The tracking link is included in your shipping confirmation email (green button “Track your order”).
If the order was sent to the wrong place due to our error, we will ship one out and pay the cost. If it’s due to your mistake, we will have to create a new one for you and ship it out, for that we charge 50% of the item cost. If your order was returned to us we will contact you as soon as possible. If the package is not damaged we will happy to reship it to a new address if you cover the cost of the new shipping. We will hold the returned packages for up to 30 days.
We will accept address changes within one business day of your purchase. If your request comes after that, we will try our best, but we can’t guarantee that the address will be changed.
We don’t include anything else in the package, just the poster (or pillow).
We find it too nerve-racking for both parties – for you anxiously awaiting your delivery and for us to assure the timely delivery. If you are in a rush, we encourage you to order a digital poster – you’ll receive it right after placing your order.

PAYMENT

You can pay with PayPal, debit or credit card (Visa, MasterCard, Amex).
Depending on where you are located, your order will be processed inEuro, US Dollars, Australian Dollars, Canadian Dollars, Polish Zloty, Mexican Pesos, Brazilian Real, Singapore Dollars or UAE dirhams

REFUNDS & RETURNS

Because everything is printed to order, we cannot accept returns. If there is an issue with your order, such as damage or it’s lost, we’re happy to replace it at no additional cost. Incorrect information doesn’t qualify as a return, as we don’t change the information you enter on the print.
Were you unable to find what you were looking for? Please email us at [email protected]

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5 STARS RATING

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THE PERFECT GIFT

Thoughtful and unique gifts designed by you!