🎁Positive Prints: See our Frequently Asked Questions
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FREQUENTLY ASKED QUESTIONS

PRODUCTS

We offer a variety of personalized posters and pillows. See our customized map posters and pillows here.

Our museum-quality posters are made on thick and durable matte paper (190g). Each poster is giclée-printed on archival, acid-free paper that delivers brilliant prints that brighten up any room.

Our pillows are made from moisture-wicking polyester that has a high-end linen feel to it.
Digital download is ready to print files that will be emailed to you right after we receive your order. For example, when you opt-in for the portrait format, you will receive five ‘png’ files in the following ratios:

– 4:5 Ratio: for printing 4×5, 8×10, 16×20 inches | 40×50 cm
– 3:4 Ratio: for printing 6×8, 9×12, 12×16, 15×20, 18×24 inches
– 2:3 Ratio: for printing 4×6, 8×12, 10×15, 12×18, 16×24, 20×30, 24×36 in | 60×90 cm
– ISO Ratio: for printing A5, A4, A3, A2, A1, 50×80 cm – 11×14 Ratio: for printing 11×14 inches

All files are 300dpi (city maps in 250dpi), providing perfect printing quality. We recommend printing your star map on matt paper with a weight of 180. Such paper is available in every professional print house.

Please note that downloadable files are for private use only. If you are planning to print more than five copies, please contact us for a quote. If you think you should have received the email already but haven’t, we suggest looking at your SPAM or OFFERS folders (Gmail).
Once we’ve received your order, we will send you a confirmation email, which includes a design preview. (If you haven’t received it, please check your spam folder). If you discover a spelling mistake or you would like to modify your order, please contact us immediately at [email protected] All editing needs to be done within 4 hours of placing your order. After that time, the order will be in the print, so it will be too late to edit.
Our maps are available, thanks to the Open Street Map contributors who fight to make map data open and available, and under the Open Data Commons Open Database License (ODbL).
At the moment, we are unable to offer framed posters. Our poster sizes are standard paper sizes, and you should be able to find frames at online stores, such as Amazon – simply search for the appropriate size.
Whenever possible, we are happy to work with you on a custom design. Please keep in mind that changes to the design, such as different color schemes or layouts, usually require additional charges.
For printed posters, we offer the following sizes: In portrait orientation: we offer 3 American sizes – 24x36in, 18x24in, and 12x16in; and 3 European sizes: 70x100cm, 50x70cm, and 30x40cm. In square format: we offer 2 American sizes 20x20in and 16x16in; and 2 European sizes 50x50cm and 40x40cm. In landscape orientation: we offer 3 American sizes – 36x24in, 24x18in, and 16x12in; and 3 European sizes: 100x70cm, 70x50cm, and 40x30cm. Our pillows include insert, and are 18x18in (or 45x45cm).
With our custom moon editor, you can find the moon phase for an important event in your life. Simply enter the location and date, and we will use smart algorithms to discover how the moon looked on that night. Personalize it with a message that is special to yjou and order a custom moon poster or personalized moon pillow.
Create and customize a map print of your favorite place in the world. Our custom map editor helps you to pull the map of your chosen place, modify the colors, and personalize it with a message. Our database covers the whole planet, so no matter how small of a place you have in mind, we sure have a map of it! Our maps are stunningly detailed and printed on a thick and durable matte paper (190g).
Once you have created your first map, you will proceed to your shopping cart. There you can find a ADD ANOTHER button; click that, and you will be able to add another print. You can order as many as you want in one order.
Newborn baby gift quotes:
● The moment you were born, our lives changed forever
● So the adventure begins
● On this day, a true star was born
● When two became three
● Your First Breath Took Ours Away
● Parents Hold Their Children’s Hands For A Short While, But Their Hearts Forever

Wedding Day Wishes:
● THIS MOMENT, UNTIL FOREVER
● Two halves of the same soul
● Life is an adventure best traveled together
● When two became one
● And they lived happily ever after
● To a lifetime of adventures together
● May The Years Ahead Be Filled With Lasting Joy
● May you sail through life with happiness
● For the two of us, home isn’t a place. It is a person. And we are finally home
● From this day forward, you shall not walk alone – My heart will be your shelter, and my arms will be your home.

Celebrate Anniversary with a personalized print:
● Home is wherever I’m with You
● Where we met/Where we began
● Hold my hand and I’ll go anywhere with you
● Life takes you to unexpected places, love brings you home
● Love finds a way
● Not all those who wander are lost
● Where the spark ignited
● Distance means so little when someone means so much
● “’Love is just a word until someone comes along and gives it meaning” – Chuck Palahniuk
● “But if the stars should ever die, we ‘ll make our own light, you and I”
● A true love story is one that never ends.

Fathers Day Gift: ● Any Man Can Be A Father, But It Takes Someone Special To Be A Dad
● Happy Father’s Day ● To The World You Are A Dad, But To Your Family You Are The World
● A Great Man, Who Became An Amazing Father
● Thank you for all the ways you go above and beyond every day for our family

Mothers Day gifts:
● To The World You Are A Mother, But To Your Family You Are The World
● A Mother Is She Who Can Take The Place Of All Others, But Whose Place No One Else can take
● Close together or far apart, Mum is always in my heart
● The Best Mom in The World
● I love you, Mom!

SHIPPING

Your poster is printed, packaged, and sent within 3-4 working days. It takes up to 7 business days for the pillow to be printed.

We have printing services in both the United States (Charlotte, NC & Los Angeles, CA) and in the European Union to ensure timely delivery to all customers. The time of delivery depends on the destination and courier service in each country.

Here are our shipping estimates:
US: 3 – 7 Business Days
Europe: 4 – 10 Business Days
Worldwide: 10 – 21 Business Days

Once your order is on its way, you will receive a confirmation email titled “Your order has been shipped,” which includes a tracking link (please lookout for a big green button)
Shipping is always free, and we ship worldwide.
If your order does not arrive within the estimated time frame, please contact us as soon as possible.
Yes, the tracking works in most countries. The tracking link is included in your shipping confirmation email (green button “Track your order”).
If the order was sent to the wrong place due to our error, we will ship one out and pay the cost. If it’s due to your mistake, we will have to create a new one for you and ship it out, for that we charge 50% of the item cost. If your order was returned to us we will contact you as soon as possible. If the package is not damaged we will happy to reship it to a new address if you cover the cost of the new shipping. We will hold the returned packages for up to 30 days.
We will accept address changes within one business day of your purchase. If your request comes after that, we will try our best, but we can’t guarantee that the address will be changed.
We don’t include anything else in the package, just the poster (or pillow).
No. We are unable to offer express shipping.

PAYMENT

You can pay with PayPal, debit or credit card (Visa, MasterCard, Amex).

REFUNDS & RETURNS

Because everything is printed to order, we cannot accept returns. If there is an issue with your order, such as damage or it’s lost, we’re happy to replace it at no additional cost. Incorrect information doesn’t qualify as a return, as we don’t change the information you enter on the print.
Were you unable to find what you were looking for? Please email us at [email protected]

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5 STARS RATING

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THE PERFECT GIFT

Thoughtful and unique gifts designed by you!