FREQUENTLY ASKED QUESTIONS
Our museum-quality posters are made on thick and durable matte paper (200g). Each poster is giclée-printed on archival, acid-free paper that delivers brilliant prints that brighten up any room.
You can add a symbol to your design by coping and pasting one of the symbols available here.
Symbol color will adjust to the color version selected:
Find your symbol here
As you provide the exact time and place of the event, we precisely render your star map and accurately recreate the sky view. We understand that you might have some concerns regarding the how and why of star maps, but rest assured: we’re here to answer your inquiries.
How does time influence the sky view?
Millions of stars surround our planet. When looking at them, it feels like they are fixed in the sky. In reality, however, the stars are always moving, even if we’re unable to notice them in the daylight. This means that the star chart at 8 AM and 8 PM over the same city will look different. Not only constellations but also planets change their location in the sky as time passes. It’s our goal to make your star map as accurate as possible, but don’t worry if you don’t remember the exact time of the event: you can always pick an approximate time. The difference in constellation alignment clearly shows after a few hours difference.
How does location influence the sky view?
Star maps display the entire sky you see above you. It’s as if you’re stargazing: the edge of the circle represents the horizon, and the middle of the circle represents a point directly above your head. It’s clear now that as you change your location, the sky seems different – you can look up at different pieces of sky. There are many constellations that you can observe only on the Northern or Southern Hemisphere! Usually though, if you don’t travel halfway across the globe, these differences are often very subtle, as the scale is very large.
If you have more questions about the creation of our star maps, please write to us at [email protected]. We strive to make you as pleased and proud in the quality of our maps as we are.
If you bought a star map from us before September 2020, you might be wondering if any changes have been made with the new star map editor that will affect how the star map print looks. Below you can find a little recap of what has changed and what has remained the same:
New options that have been added:
– star maps can be printed on canvas
– option to add a frame
– option to add the Milky Way outline and grid lines
– custom colors option for background, shield, stars and planets on your map
– option to turn off planets
– script font for the title and subtitle
– constellation names in Spanish and French
– smaller print formats – 30x40cm and 12x16in
– square formats – 30x30cm, 50x50cm, 12x12in and 20x20in
– digital download files now come in 6 sizes
What is still the same:
– design colors and options (however, there can be very minor differences in the font and star sizes between the old and new version)
– printed and digital version available.
Create and customize a map print of your favorite place in the world. Our custom map editor helps you to pull the map of your chosen place, modify the colors, and personalize it with a message. Our database covers the whole planet, so no matter how small of a place you have in mind, we sure have a map of it!
Our maps are stunningly detailed and printed on thick and durable matte paper (200g).
Custom city maps / custom Met-Engaged-Married maps in portrait (for city maps) or landscape formats
You can choose 1 one of the following sizes:
– 30×40 cm | 12×16 in
– 50×70 cm | 18×24 in
– 70×100 cm | 24×36 in
– 16×20 in
Custom moon prints / contour maps in portrait or landscape formats:
– 4:5 Ratio: for printing 4×5, 8×10, 16×20 inches | 40×50 cm
– 3:4 Ratio: for printing 6×8, 9×12, 12×16, 15×20, 18×24 inches
– 2:3 Ratio: for printing 4×6, 8×12, 10×15, 12×18, 16×24, 20×30, 24×36 in | 60×90 cm
– 11×14 Ratio: for printing 11×14 inches
Custom city maps / custom moon prints / contour maps in square format:
– 1:1 Ratio: for printing 20×20 inches (50.8×50.8 cm)
Star maps in portrait or landscape formats:
Star maps in square format:
All files are 300dpi (JPEG), providing perfect printing quality. We recommend printing your artwork on matte paper with a weight of 180, 190, or 200gsm. Such paper should be available in every professional print house.
Please note that downloadable files are for private use only. If you are planning to print more than five copies, please contact us for a quote. If you think you should have received the email already but haven’t, we suggest that you check your SPAM or OFFERS folders (Gmail).
All digital download files purchased from our website are stored for exactly 3 months. During this period, you can download them whenever you’d like.
if you’re unsure which format suits your interior the best: digital files come in a variety of sizes
if you’d like to print out your design on wood or maybe a T-shirt…
if you want to check the quality before ordering more posters.
If you don’t see the framed poster option for the product of your choice, please don’t hesitate to contact us.
In portrait orientation: we offer 3 American sizes – 24x36in, 18x24in, and 12x16in; and 3 European sizes: 70x100cm, 50x70cm, and 30x40cm.
In square format: we offer 2 American sizes 20x20in and 16x16in; and 2 European sizes 50x50cm and 30x30cm.
In landscape orientation: we offer 3 American sizes – 36x24in, 24x18in, and 16x12in; and 3 European sizes: 100x70cm, 70x50cm, and 40x30cm.
Once you have created your first map, you will proceed to your shopping cart. There you can find an ADD ANOTHER button; click that, and you will be able to add another print. You can order as many as you want in one order. All your prints will be delivered together in one package.
If you want to change something or cancel your order, please contact us at [email protected] within 4 hours. After that time, the order will be in the print, so it will be too late to edit.
Gift cards are available in 4 sizes, each one corresponding with the type of poster that you want to give:
• Digital file: valid for any digital download poster
• Small print: available print sizes: 12x16in, 30x40cm, 12x12in, 30x30cm
• Medium print: available print sizes: 18x24in, 50x70cm, 16x16in, 50x50cm
• Large print: available print sizes: 24x36in, 70x100cm.
A digital gift card will be delivered instantly to your e-mail. Gift cards are valid for 6 months starting from the date of purchase. By ordering a gift card, you receive a gift code for one custom poster.
● The moment you were born, our lives changed forever
● So the adventure begins
● On this day, a true star was born
● When two became three
● Your First Breath Took Ours Away
● Parents Hold Their Children’s Hands For A Short While, But Their Hearts Forever
Wedding Day Wishes:
● THIS MOMENT, UNTIL FOREVER
● Two halves of the same soul
● Life is an adventure best traveled together
● When two became one
● And they lived happily ever after
● To a lifetime of adventures together
● May The Years Ahead Be Filled With Lasting Joy
● May you sail through life with happiness
● For the two of us, home isn’t a place. It is a person. And we are finally home
● From this day forward, you shall not walk alone – My heart will be your shelter, and my arms will be your home.
Celebrate Anniversary with a personalized print:
● Home is wherever I’m with You
● Where we met/Where we began
● Hold my hand and I’ll go anywhere with you
● Life takes you to unexpected places, love brings you home
● Love finds a way
● Not all those who wander are lost
● Where the spark ignited
● Distance means so little when someone means so much
● “’Love is just a word until someone comes along and gives it meaning” – Chuck Palahniuk
● “But if the stars should ever die, we ‘ll make our own light, you and I”
● A true love story is one that never ends.
Fathers Day Gift:
● Any Man Can Be A Father, But It Takes Someone Special To Be A Dad
● Happy Father’s Day
● To The World You Are A Dad, But To Your Family You Are The World
● A Great Man, Who Became An Amazing Father
● Thank you for all the ways you go above and beyond every day for our family
Mothers Day gifts:
● To The World You Are A Mother, But To Your Family You Are The World
● A Mother Is She Who Can Take The Place Of All Others, But Whose Place No One Else can take
● Close together or far apart, Mum is always in my heart
● The Best Mom in The World
● I love you, Mom!
We have printing services in both the United States (Charlotte, NC & Los Angeles, CA) and in the European Union to ensure timely delivery to all customers. The time of delivery depends on the destination and courier service in each country.
Here are our shipping estimates:
US: 3 – 9 Business Days
Europe: 4 – 10 Business Days
Worldwide: 10 – 23 Business Days
Once your order is on its way, you will receive a confirmation email titled “Your order has been shipped,” which includes a tracking link (please lookout for a big green button)
We will accept address changes within one business day of your purchase. If your request comes after that, we will try our best, but we can’t guarantee that the address will be changed.
For printed posters:
We use different packaging depending on the size of the poster as well as the country where the item is produced and shipped to:
– tube with shipping roll
– triangular box
– rectangular box.
For posters with frames:
The frames come pre-packed with corners and film and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness.
Plexiglass used in frames may also carry a protective film but this is often applied to both the front and the back of the glass. This often has a blue hue to it. These protective films can be mistaken for scratches, bubbles or a coloured cast to a print/glass.
The posters are packaged separately in an inner paperboard folder.
These products are packaged with strong edges to protect the items. In addition, we wrap the item in bubble plastic/craft for additional protection.
We hope that we’ll be able to offer gift packaging and gift notes in the future.
Express shipping costs 20 USD/EUR. If you are in a big rush, we encourage you to order a digital poster – you’ll receive it right after placing your order.
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THE PERFECT GIFT
Thoughtful and unique gifts designed by you!