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We offer a variety of personalised artwork. Check out our easy-to-make customised posters.
Our museum-quality posters are made on thick and durable matte paper (200g). Each poster is giclée-printed on archival, acid-free paper that delivers brilliant prints that brighten up any room.
Oh no! Don't worry, we understand that mistakes happen. Your order is held for 2 hours after it is placed to allow for any necessary changes in the product design, text, format, size, billing, and shipping address.
If you want to change something or cancel your order, please contact us at [email protected] within 2 hours. After that time, the order will be in print, so it will be too late to edit.
See also: change order; different size
You can add a symbol to your design by coping and pasting one of the symbols available here.
Symbol colour will adjust to the colour version selected:
Find your symbol here
Time has a significant impact on what constellations are visible in the sky. We want your map to be as faithful to life as it can be. However, if you don’t know/remember the exact time, you can enter just the date.
In 1989, the European Space Agency launched the Hipparcos satellite to create highly accurate measurements of the celestial bodies in our night sky. From planets and stars to constellations and galaxies, we use data from the Hipparcos to create accurate star maps to precisely display the sky from any night – past, present or future! – from any position in the world.
As you provide the exact time and place of the event, we precisely render your star map and accurately recreate the sky view. We understand that you might have some concerns regarding the how and why of star maps, but rest assured: we’re here to answer your inquiries.
How does time influence the sky view?
Millions of stars surround our planet. When looking at them, it feels like they are fixed in the sky. In reality, however, the stars are constantly moving, even if we cannot notice them in the daylight. This means the star chart at 8 AM and 8 PM over the same city will look different. Constellations and planets change their location in the sky as time passes. It’s our goal to make your star map as accurate as possible, but don’t worry if you don’t remember the exact time of the event: you can always pick an approximate time. The difference in constellation alignment clearly shows after a few hours difference.
How does location influence the sky view?
Star maps display the entire sky you see above you. It’s as if you’re stargazing: the edge of the circle represents the horizon, and the middle of the circle represents a point directly above your head. It’s clear now that as you change your location, the sky seems different – you can look up at different pieces of sky. There are many constellations that you can observe only in the Northern or Southern Hemisphere! Usually, though, if you don’t travel halfway across the globe, these differences are often very subtle, as the scale is very large.
If you have more questions about the creation of our star maps, please write to us at [email protected]. We strive to make you as pleased and proud of the quality of our maps as we are.
You can enter any date between 1900 and 2099.
If you bought a star map from us before September 2020, you might wonder if any changes have been made with the new star map editor that will affect how the star map print looks. Below you can find a little recap of what has changed and what has remained the same:
New options that have been added:
- star maps can be printed on canvas
- option to add a frame
- option to add the Milky Way outline and grid lines
- custom colours option for background, shield, stars and planets on your map
- option to turn off planets
- script font for the title and subtitle
- constellation names in Spanish and French
- smaller print formats - 30x40cm and 12x16in
- square formats
- digital download files now available in more sizes
What is still the same:
- design colors and options (however, there can be very minor differences in the font and star sizes between the old and new version)
- printed and digital version available.
With our custom moon editor, you can find the moon phase for an important event in your life. Enter the location and date, and we will use smart algorithms to discover how the moon looked that night. Personalise it with a message that is special to you and order a custom moon poster.
Create and customise a map print of your favourite place in the world. Our custom map editor helps you to pull the map of your chosen location, modify the colours, and personalise it with a message. Our database covers the whole planet, so no matter how small of a place you have in mind, we sure have a map of it!
Our maps are stunningly detailed and printed on thick and durable matte paper (200g).
We are not able to show street names on our maps. Unfortunately, it is also impossible to add a second marker to your map - but our Double Maps and Triple Maps will allow you to display more locations. You can move your map marker by providing a different address or GPS coordinates for it. tags: moving heart
Our maps are available thanks to the Open Street Map contributors who fight to make map data open and available under the Open Data Commons Open Database License (ODbL).
The previews in the cart and the editor tool are for illustrative purposes only. Depending on the screen's settings, line colour and thickness may vary.
The preview in the map editor shows a small image with a significantly lower resolution than the print file. To make it easier to navigate through the map creation process, thin lines of roads and buildings have been thickened because they would not be visible in the map creator. For this reason, the road lines in the editor might be prominent, but after generating the file, they are more subtle and delicately marked.
Unfortunately, we are unable to change this. The preview in the editor (72 dpi) is a small image compared to the actual print file (300 dpi). Your print file includes more intricate details, such as building outlines, that make the map come alive.
Are you wondering: Why does your site say no physical item will be shipped?
Digital download is a ready-to-print file that will be emailed to you right after we receive your order. When you opt in for the portrait format, you will receive a JPEG file in the chosen size.
All files are 300dpi (JPEG), providing perfect printing quality. We recommend printing your artwork on matte paper with a weight of 180, 190, or 200gsm. Such paper should be available in every professional print house.
Are you asking yourself: Okay, where do I take this to get my poster printed out? No worries! You can upgrade your order to physical print by contacting our customer support team or take it to a local printer.
Please note that downloadable files are for private use only. If you are planning to print more than five copies, please get in touch with us for a quote. If you think you should have received the email already but haven’t, we suggest you check your SPAM or OFFERS folders (Gmail).
All digital download files purchased from our website are stored for exactly 3 months. During this period, you can download them whenever you’d like.
If your files are not downloading, please contact us at [email protected]
tags: downloads say files are empty; files not downloading; can't open download
if you need a last-minute gift: a digital download file is ready as soon as you order it
if you’re unsure which format suits your interior the best: digital files are available in a variety of sizes
if you’d like to print out your design on wood or maybe a T-shirt…
if you want to check the quality before ordering more posters.
Do you have a video you'd like to turn into soundwave art? Luckily, it’s easy to extract the audio track from a video file and treat it like any other sound recording.
Using either of the popular editing programs: Ocenaudio (free) or Adobe Audition (subscription-based), extracting audio is as easy as dragging the file into the program, then performing a Save As on the resulting file. Other video-based programs may be able to export a video as “audio only,” so that is also an option. You can also find free online video to MP3 converters. Here are general instructions for using an audio editing program:
1. Import the video. Drag the file into the program window, or choose “Open…” and choose the file.
2. Save a new file. Choose “Save As…” and the Save As dialogue should open.
3. Confirm file type and save. Specify the resolution and file type you want to save as.
You can trim the audio file to choose your soundwave's starting and ending points. Trimming involves removing some of the audio at the start or beginning of a file.
Many programs allow cutting and trimming audio files. For example, you can use a free online trimming tool Rev. To trim a file:
1. Upload the file from your device.
2. You can play the file and adjust the starting and beginning points of the audio.
3. Click the download icon.
If you have trouble scanning the QR code on your soundwave art, please try one of the following:
1. Use a negative colour filter to reverse the colours of the QR code using an online editor tool. Upload the image with your QR code and choose "Filter & Light" > "Invert" in the editor.
2. Use a scanner app that provides more accuracy than the app built-in on your device, such as QR and Barcode Scanner.
If you're still unable to scan the code, please let us know.
Once we’ve received your order, we will send you a confirmation email, which includes a design preview. Please check your spam folder if you haven't received it. If you discover a spelling mistake or you would like to modify your order, please get in touch with us right away at [email protected]. Requests for editing must be made no later than 2 hours after placing your order. When you ask for a modification, we will put your order on hold until the changes are approved. After that time, the order will be in print, so it will be too late to edit.
Yes, you can order a poster with a frame straight from our website! Our frames are available in three different colours—white, black, and natural wood—and are made of the highest quality wood. Posters and frames are shipped together. Posters are put inside the frame and are ready to hang.
For printed posters, we offer the following sizes:
In portrait and landscape orientation: we offer 4 American sizes - 24x36in, 18x24in, 16x20 in and 12x16in; and 3 European sizes - 70x100cm, 50x70cm, and 30x40cm.
In square format: we offer 2 American sizes - 20x20 in and 16x16in; and 2 European sizes - 50x50cm and 30x30cm.
Once you have created your first map, you will proceed to your shopping cart. There, you will be able to add another print by clicking the ADD ANOTHER button; click that, and you will be able to add another print. You can order as many as you want in one order. All your prints will be delivered together in one package.
If you have a creative, special person in your life, there’s no better gift for them than a Positive Prints gift card. Give them a unique opportunity to unleash their artistic spirit! Order a Gift Card now.
Gift cards are available in 4 sizes, each one corresponding with the type of poster that you want to give:
• Digital file: valid for any digital download poster
• Small print: available print sizes: 12x16in, 30x40cm, 12x12in, 30x30cm
• Medium print: available print sizes: 18x24in, 50x70cm, 16x20 in, 16x16in, 50x50cm
• Large print: available print sizes: 24x36in, 70x100cm.
A digital gift card will be delivered instantly to your e-mail. Gift cards are valid for 6 months starting from the date of purchase. By ordering a gift card, you receive a gift code for one custom poster.
To make your Coordinates Art poster as stylish as possible, type the following letter combos:
-a (hyphen+lowercase letter)
a- (lowercase letter+hyphen)
a&a / A&A (lowercase letter+&+lowercase letter / uppercase letter+&+uppercase letter)
-a&a- (hyphen+lowercase letter+&+lowercase letter+hyphen)
%a (%+lowercase letter)
a% (lowercase letter+%)
Who said style can't go hand in hand with convenience? Our jewellery was designed with your comfort in mind. It's light, it's sparkly, it's fabulous!
The exact weight varies between different types and metals:
925 Silver charm - 2.57 g (0.09 oz)
925 Silver charm with chain - 3.82 g (0.13 oz)
14K Gold charm - 2.11 g (0.07 oz)
14K Gold charm with chain - 3.02 g (0.11 oz)
925 Silver bracelet - 4.3 g (0.15 oz)
Black cord bracelet with 925 Silver pendant - 4.57 g (0.16 oz)
Our Line Art designs offer the flexibility to include up to 4 figures, whether they're people or beloved pets. But hey, if you've got a bigger crew in mind, don't fret! Just give us a shout beforehand, and for a small fee we'll work our magic to make sure your vision comes to life, no matter how big the squad.
For your comfort and privacy, our custom line art drawings keep things simple by leaving out facial features like eyes, lips, and noses. But hey, if you rock glasses or sport a cool beard and want them to shine in your artwork, just give us a heads-up, and we'll make sure to include them!
Our maps, posters, pictures and canvases come in various sizes, depending on the product and your location.
Our most popular sizes are:
12x16 inches | 30x40 cm
18x24 inches | 50x70 cm
Necklace charms are 20x20 mm (0.7874 inches).
You can find all the available sizes for your chosen product in the "Format" tab of the product editor tool.
We'd be delighted to hear about your experience with us! You can share your opinion on Trustpilot.
As of 2024, our manufacturer changed the frame model we use for your posters. The new frames are designed to be thicker and sturdier, offering enhanced durability and stability. They are made of a higher quality wood to ensure each frame not only looks better but also lasts longer.
If you ordered a frame from us prior to the change, the new one might not be a perfect match.
Having Trouble with Your Audio?
We're here to help! If you encounter any issues playing your audio file, please don't hesitate to reach out to us at [email protected]. Our team is ready to assist you!
Important Note for iPhone Users:
Please note that M4A audio files are not supported on iPhone devices. However, these files can be enjoyed on Android devices without any problems.
Once we start working on the initial picture provided, we're unable to switch it out for another one for free. This is because our process involves manually drawing custom artwork specifically tailored to the original photo submitted.
However, you can still change your photo for an additional fee.
Every print has 2 different font choices you can use. You can easily switch between them by clicking the "Script font" or "Alternative font" checkbox in the editor.
Due to copyright, it is not possible to add custom fonts to the project.
Of course! Look for the heart symbol and "Save my design" button in our editors. When you click on them, you'll be able to enter an email address to receive a custom link to your saved artwork.
Because everything is printed to order, we cannot accept returns. If there is an issue with your order, such as damage or it's lost, we're happy to replace it at no additional cost or issue a refund. There’s no need to return the item - keep it as a token of our commitment to your satisfaction.
Incorrect information doesn't qualify as a return, as we don't change the information you enter on the print.
Digital orders are processed automatically, and the files are made available for download immediately upon purchase. Due to the nature of digital products, once the files are accessible, they cannot be recalled or canceled. We encourage customers to review their orders carefully before completing the purchase to ensure they are satisfied with their selection.
Refunds for digital orders are typically not available once the files have been accessed or downloaded. However, if you encounter any technical issues or have concerns about the product’s quality, please reach out to our support team for assistance.
Line art designs are manually drawn by our artists using the photos you sent as a reference.
Once the initial design is drawn, it is no longer possible to cancel the order or switch to a different photo. Don't worry, though - if you're not fully satisfied with the first design, you can request up to 2 revisions to the artwork :) tags: change photo
You can request to cancel your order within 2 hours of placing it. After that time, the order will be in the print, so it will be too late to cancel.
All our products are personalised and made to order, which limits our cancellation options.
All the digital download purchases are delivered instantly to your inbox, and cancelling them is not possible.
You can contact our customer support via the "Help" widget on our website or send us an email to [email protected]. Since we operate worldwide and serve customers in various timezones and using many languages, we're not available via phone.
We're available Monday through Friday, from 8 a.m. to 6 p.m. CET. We aim to respond as soon as possible; usually within 24 hours.
tags: customer service
You can pay with PayPal, debit or credit card (Visa, MasterCard, Amex), ApplePay, or GooglePay.
Special offers and discounts, such as promotional codes, cannot be combined with any other offers or discounts. Coupons cannot be combined with anything that alters the standard retail cost of the purchase.
Depending on where you are located, your order will be processed in Euro, US Dollars, Australian Dollars, Canadian Dollars, Polish Zloty, Mexican Pesos, Brazilian Real, Singapore Dollars or UAE dirhams.
The price for our maps, posters, jewelry and canvases depend on the size and format of the product.
You can find all the available sizes and prices for your chosen product in the "Format" tab of the product editor tool.
Wondering how to use the 10% discount for returning customers? Or have you found another brilliant coupon code for Positive Prints?
You can aply your discount in the cart or at Checkout.
You can send us as many unboxing videos as you want - in every edition of the contest.
You can monitor the status of your order on the tracking page.
To access the order information, fill out your order number and email address provided in the Checkout form.
Ever wondered: I don't have the tracking number is there any other way to find my order? Forgot your order number? Contact us at [email protected] with your full name and we'll help :)
tags: I never received an order number
We will print, package and send your order as soon as possible.
We have printing services in the United States (Charlotte, NC), the UK, Australia, and the European Union to ensure timely delivery to all customers. The time of delivery depends on the destination and courier service in each country.
Wondering what is the expected delivery timeline? How many working days will it take? Here are our shipping estimates:US: 3 – 9 Business Days
Europe: 3 – 7 Business Days
Canada: 3 – 9 Business Days
Australia: 3 – 9 Business Days
Worldwide: 10 – 21 Business Days
*For international delivery, if the delivery country for international shipping isn't listed here, contact us to receive the most accurate estimate of the shipping time.
Once your order is on its way, you will receive a confirmation email titled “Your Positive Prints order is now completed” which includes a tracking link (please look out for a "Track your order" button).
Standard shipping price depends on the delivery country and cart value. We offer free shipping if your cart value surpasses a certain amount.
tags: How long does delivery take; how long to ship; mail carrier
We know how important it is that your gift arrives just in time for the celebration. Christmas is a magical time and we do what we can to deliver your orders as quickly as possible. Please note that our order deadlines are subject to change.
United Kingdom: 16th of December Ireland: 15th of December Italy: 12th of December Germany: 15th of December Switzerland: 12th of December Poland: 19th of December Spain: 11th of December France: 15th of December Sweden: 11th of December Austria: 15th of December Belgium: 15th of December Denmark: 15th of December Netherlands: 12th of December United States: 15th of December Australia: 11th of December Canada: 11th of December Japan: 15th of December
If you're curious about a deadline for some other country or region, please contact us at [email protected]
That's awful, but we're here to help! If your order does not arrive within the estimated time frame, please contact us as soon as possible.
Yes, the tracking works in most countries. The tracking link is included in your shipping confirmation email (the “Track your order” button). You can also track your package on the tracking page.
tags: track delivery
If the order was sent to the wrong place due to our error, we will ship another and cover the cost. If it's due to your mistake, we will create a new one for you and ship it out. For that, we charge 50% of the item cost. If your order is returned to us, we will contact you as soon as possible. If the package is not damaged, we will happily reship it to a new address if you cover the shipping cost. We hold the returned packages for up to 30 days.
Sure! We accept address change requests within one business day of your purchase. If your request comes after that, we will try our best, but we can't guarantee that the address can still be changed.
We use the most efficient and damage-resistant ways to package our products to ensure compliance with local shipping requirements.
For printed posters:
We use different packaging depending on the size of the poster as well as the country where the item is produced and shipped to:
- tube
- tube with shipping roll
- triangular box
- rectangular box.
For posters with frames:
The frames come pre-packed with protected corners and film in a box with solid edges for additional protection. I-beams are used to give the package extra sturdiness.
Plexiglass used in frames may also carry a protective film. This is often applied to both the front and the back of the glass. The protective foil often has a blue hue to it. These protective films can be mistaken for scratches, bubbles, or a colored cast to a print/glass.
For canvases:
These products are packaged with strong edges to protect the items. In addition, we wrap the item in bubble plastic/craft for additional protection.
For jewellery:
We put your jewellery in an elegant jewellery box with a special polishing cloth for cleaning. Star map jewellery box necklace
We don't include anything else in the package, just the poster.
We can add a gift note to your order in most countries. If you're interested, you can leave a gift message in the "Order notes" box on the Checkout form. If we cannot accommodate your request, we will let you know. You can also request a gift note through email (up to 2 hours after placing your order.)
We would love to send your orders in gift wrapping, but sadly, we don't have that possibility yet. We operate from over 30 printing hubs worldwide that strive to print and deliver your orders as soon as possible.
We hope that we'll be able to offer gift packaging in the future.
Yes, we offer expedited shipping for the following destinations and more:
Finland
Luxemburg
Norway
Switzerland
US
If you don't see the express delivery option in the Checkout, please let us know.
If you are in a big rush, we encourage you to order a digital poster – you’ll receive it right after placing your order.
Standard shipping delivery time and price depends on the delivery country and cart value. We offer free shipping if your cart value surpasses a certain amount. For Europe, North America and Australia, delivery usually takes between 3 and 9 business days.
Our in-house artist will draw your Line Art artwork withing 1-3 working days and send it for your approval via email.
Once you give the green light, if you've ordered a physical product, we'll get it crafted and shipped out to you within our usual delivery times.
If you'd like us to mail your order to different addresses, we'd be happy to assist! Simply reach out to us at [email protected]. For a nominal delivery fee, we can split your order into 2 packages and send them to 2 separate destinations. ✉️📦
Keep in mind that our fantastic 25% discount for a second item is valid only when both items are shipped to the same address.
If you are encountering difficulties with downloading the file, we recommend clearing your cookies and cache files. Additionally, using a private or incognito browser mode can help bypass any potential obstacles.
In the event that these suggestions do not alleviate the problem, we suggest attempting to download the file from a different device. Should the issue persist, kindly capture a screenshot or a video of the error you are experiencing and send it to us for further assistance.
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The preview is at 72 dpi. The final file will be rendered at 300 dpi, providing sharper and more refined details.
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