🎁Positive Prints: Leia nossa seção de perguntas frequentes

FREQUENTLY ASKED QUESTIONS

PRODUCTS

Oferecemos uma variedade de pôsteres e almofadas personalizadas. Confira nossos pôsteres e almofadas personalizadas aqui.

Nossos pôsteres com qualidade de museu são confeccionados em papel fosco espesso e durável (190g). Cada pôster é impresso em papel giclée, sem ácido, que proporciona impressões brilhantes que iluminam qualquer ambiente.

As nossas almofadas são confeccionadas em poliéster que se destaca por sua textura de linho de alta qualidade.
You can add a symbol to your design by coping and pasting one of the symbols available here. Symbol color will adjust to the color version selected:

Find your symbol here
Time has a significant impact on what constellations are visible in the sky. We want your map to be as faithful to life as it can be. However, if you don’t know/remember the exact time, just pick an approximate time.
In 1989, the European Space Agency launched the Hipparcos satellite to create highly-accurate measurements of the celestial bodies in our night sky. From planets and stars to constellations and galaxies, we use data from the Hipparcos to create accurate star maps to precisely display the sky from any night – past, present or future! – from any position in the world.

As you provide the exact time and place of the event, we precisely render your star map and accurately recreate the sky view. We understand that you might have some concerns regarding the how and why of star maps, but rest assured: we’re here to answer your inquiries.

How does time influence the sky view?

Millions of stars surround our planet. When looking at them, it feels like they are fixed in the sky. In reality, however, the stars are always moving, even if we’re unable to notice them in the daylight. This means that the star chart at 8 AM and 8 PM over the same city will look different. Not only constellations but also planets change their location in the sky as time passes. It’s our goal to make your star map as accurate as possible, but don’t worry if you don’t remember the exact time of the event: you can always pick an approximate time. The difference in constellation alignment clearly shows after a few hours difference.

How does location influence the sky view?

Star maps display the entire sky you see above you. It’s as if you’re stargazing: the edge of the circle represents the horizon, and the middle of the circle represents a point directly above your head. It’s clear now that as you change your location, the sky seems different – you can look up at different pieces of sky. There are many constellations that you can observe only on the Northern or Southern Hemisphere! Usually though, if you don’t travel halfway across the globe, these differences are often very subtle, as the scale is very large.

If you have more questions about the creation of our star maps, please write to us at [email protected]. We strive to make you as pleased and proud in the quality of our maps as we are.
You can enter any date between 1900 and 2099.
Se você comprou um mapa estelar antes de setembro de 2020, pode estar se perguntando se alguma alteração foi feita com o novo editor de mapa estelar que afetará a aparência da impressão do mapa estelar. A seguir você pode encontrar uma pequena avaliação do que mudou e o que permaneceu igual:

Novas opções que foram adicionadas:
– os mapas estelares podem ser impressos em tela
– opção para adicionar uma moldura
– opção para adicionar o contorno da Via Láctea
– opção de cores personalizadas para plano de fundo, escudo, estrelas e planetas em seu mapa
– opção para apagar planetas
– fonte de texto para o título e subtítulo
– nomes de constelações em espanhol e francês
– formatos de impressão menores — 30×40 cm e 12×16 pol.
– formatos quadrados — 30×30 cm, 50×50 cm, 12×12 pol. e 16×16 pol.
– arquivos de download digital agora disponíveis em 6 tamanhos

O que continua igual:
– cores e opções de design (no entanto, pode haver pequenas diferenças no tamanho da fonte e das estrelas entre a versão antiga e a nova)
-versão impressa e digital disponível.
With our custom moon editor, you can find the moon phase for an important event in your life. Simply enter the location and date, and we will use smart algorithms to discover how the moon looked on that night. Personalize it with a message that is special to you and order a custom moon poster or personalized moon pillow.
Crie e personalize uma impressão de mapa de seu lugar favorito no mundo. Nosso editor de mapa personalizado ajuda você a gerar o mapa do local escolhido, modificar as cores e personalizá-lo com uma mensagem. Nosso banco de dados abrange todo o planeta, então não importa o quão pequeno seja o lugar que você tem em mente, nós temos um mapa dele! Nossos mapas são incrivelmente detalhados e impressos em papel fosco espesso e durável (190g).
Nossos mapas estão disponíveis, graças aos contribuidores do Open Street Map, que se esforçam para tornar os dados do mapa abertos e disponíveis, e sob a Licença Open Data Commons Open Database (ODbL).
Unfortunately, our gold posters are available only for several dozens of cities. If you want to order 20 or more gold maps, we can prepare a custom order for you.
O download digital é um arquivo pronto para imprimir que será enviado por e-mail assim que recebermos seu pedido. Por exemplo, ao optar pelo formato retrato, você receberá arquivos JPEG nas seguintes proporções:

Mapas personalizados/estampas lunares personalizadas/mapas de contorno nos formatos retrato ou paisagem:
– Proporção 4:5: para impressão de 4×5, 8×10, 16×20 polegadas | 40×50 cm
– Proporção 3:4: para impressão de 6×8, 9×12, 12×16, 15×20, 18×24 polegadas
– Proporção 2:3: para impressão de 4×6, 8×12, 10×15, 12×18, 16×24, 20×30, 24×36 polegadas | 60×90 cm
– Proporção 11×14: para impressão de 11×14 polegadas

Mapas personalizados/impressões lunares personalizadas/ mapas de contorno em formato quadrado:
– Escala 1:1: para impressão de 20×20 polegadas (50,8×50,8 cm)

Mapas de estrelas nos formatos retrato ou paisagem:
– 12×16 pol.
– 18in×24 pol.
– 30 cm×40 cm
– 24 pol. ×36 pol.
– 100 cm × 70 cm
– 50 cm×70 cm

Mapas de estrelas em formato quadrado:
– 50×50 cm

Todos os arquivos são 300 dpi (JPEG), proporcionando qualidade de impressão perfeita. Recomendamos imprimir sua arte em um papel fosco com gramagem de 180, 190 ou 200 gsm. Esse tipo de papel geralmente está disponível em qualquer gráfica profissional.

Observe que os arquivos para download são apenas para uso privado. Se você planeja imprimir mais de cinco cópias, entre em contato conosco para receber um orçamento. Se você acha que já deveria ter recebido o e-mail, mas não recebeu, sugerimos que verifique suas pastas de SPAM ou OFERTAS (Gmail).

Todos os arquivos de download digital adquiridos em nosso site são armazenados por exatamente três meses. Durante esse período, você pode baixá-los sempre que desejar.
if you need a last-minute gift: digital download files are ready as soon as you order them
if you’re unsure which format suits your interior the best: digital files come in a variety of sizes
if you’d like to print out your design on wood or maybe a T-shirt…
if you want to check the quality before ordering more posters.
Once we’ve received your order, we will send you a confirmation email, which includes a design preview. (If you haven’t received it, please check your spam folder). If you discover a spelling mistake or you would like to modify your order, please contact us immediately at [email protected] All editing needs to be done within 4 hours of placing your order. After that time, the order will be in the print, so it will be too late to edit.
Yes, you can order a poster with a frame straight from our website! Our frames are made of the finest quality wood and come in 3 different colors: white, black and oak. Posters and frames are shipped together but need to be assembled.

If you don’t see the framed poster option for the product of your choice, please don’t hesitate to contact us.
For printed posters, we offer the following sizes:

In portrait orientation: we offer 3 American sizes – 24x36in, 18x24in, and 12x16in; and 3 European sizes: 70x100cm, 50x70cm, and 30x40cm.

In square format: we offer 2 American sizes 20x20in and 16x16in; and 2 European sizes 50x50cm and 30x30cm.

In landscape orientation: we offer 3 American sizes – 36x24in, 24x18in, and 16x12in; and 3 European sizes: 100x70cm, 70x50cm, and 40x30cm.

Our pillows include insert, and are 18x18in (or 45x45cm).

Once you have created your first map, you will proceed to your shopping cart. There you can find an ADD ANOTHER button; click that, and you will be able to add another print. You can order as many as you want in one order. All your prints will be delivered together in one package.

If you have a creative, special person in your life, there’s no better gift for them than a Positive Prints gift card. Give them a unique opportunity to unleash their artistic spirit! Order a Gift Card now.

Gift cards are available in 4 sizes, each one corresponding with the type of poster that you want to give:
• Digital file: valid for any digital download poster
• Small print: available print sizes: 12x16in, 30x40cm, 12x12in, 30x30cm
• Medium print: available print sizes: 18x24in, 50x70cm, 16x16in, 50x50cm
• Large print: available print sizes: 24x36in, 70x100cm.

A digital gift card will be delivered instantly to your e-mail. Gift cards are valid for 6 months starting from the date of purchase. By ordering a gift card, you receive a gift code for one custom poster.
Newborn baby gift quotes:
● The moment you were born, our lives changed forever
● So the adventure begins
● On this day, a true star was born
● When two became three
● Your First Breath Took Ours Away
● Parents Hold Their Children’s Hands For A Short While, But Their Hearts Forever

Wedding Day Wishes:
● THIS MOMENT, UNTIL FOREVER
● Two halves of the same soul
● Life is an adventure best traveled together
● When two became one
● And they lived happily ever after
● To a lifetime of adventures together
● May The Years Ahead Be Filled With Lasting Joy
● May you sail through life with happiness
● For the two of us, home isn’t a place. It is a person. And we are finally home
● From this day forward, you shall not walk alone – My heart will be your shelter, and my arms will be your home.

Celebrate Anniversary with a personalized print:
● Home is wherever I’m with You
● Where we met/Where we began
● Hold my hand and I’ll go anywhere with you
● Life takes you to unexpected places, love brings you home
● Love finds a way
● Not all those who wander are lost
● Where the spark ignited
● Distance means so little when someone means so much
● “’Love is just a word until someone comes along and gives it meaning” – Chuck Palahniuk
● “But if the stars should ever die, we ‘ll make our own light, you and I”
● A true love story is one that never ends.

Fathers Day Gift:
● Any Man Can Be A Father, But It Takes Someone Special To Be A Dad
● Happy Father’s Day
● To The World You Are A Dad, But To Your Family You Are The World
● A Great Man, Who Became An Amazing Father
● Thank you for all the ways you go above and beyond every day for our family

Mothers Day gifts:
● To The World You Are A Mother, But To Your Family You Are The World
● A Mother Is She Who Can Take The Place Of All Others, But Whose Place No One Else can take
● Close together or far apart, Mum is always in my heart
● The Best Mom in The World
● I love you, Mom!

SHIPPING


Your poster is printed, packaged, and sent within 1-2 working days. It takes up to 7 business days for the pillow to be printed.

We have printing services in both the United States (Charlotte, NC & Los Angeles, CA) and in the European Union to ensure timely delivery to all customers. The time of delivery depends on the destination and courier service in each country.

Here are our shipping estimates:
US: 3 – 7 Business Days
Europe: 4 – 10 Business Days
Worldwide: 10 – 21 Business Days

Once your order is on its way, you will receive a confirmation email titled “Your order has been shipped,” which includes a tracking link (please lookout for a big green button)

Shipping is always free, and we ship worldwide.
If your order does not arrive within the estimated time frame, please contact us as soon as possible.
Yes, the tracking works in most countries. The tracking link is included in your shipping confirmation email (green button “Track your order”).
If the order was sent to the wrong place due to our error, we will ship one out and pay the cost. If it’s due to your mistake, we will have to create a new one for you and ship it out, for that we charge 50% of the item cost. If your order was returned to us we will contact you as soon as possible. If the package is not damaged we will happy to reship it to a new address if you cover the cost of the new shipping. We will hold the returned packages for up to 30 days.
We will accept address changes within one business day of your purchase. If your request comes after that, we will try our best, but we can’t guarantee that the address will be changed.
We don’t include anything else in the package, just the poster (or pillow).
We would love to send your orders in gift wrapping and include gift notes but sadly, we don’t have that possibility yet. We operate from over 30 printing hubs all over the world that strive to print and deliver your orders as soon as possible.
We hope that we’ll be able to offer gift packaging and gift notes in the future.
Yes, we offer express shipping for the following destinations:

Austria
Belgium
Denmark
Finland
France
Germany
Ireland
Italy
Luxemburg
Netherlands
Norway
Portugal
Spain
Sweden
Switzerland
US

Express shipping costs 20 USD/EUR. If you are in a big rush, we encourage you to order a digital poster – you’ll receive it right after placing your order.

PAYMENT

You can pay with PayPal, debit or credit card (Visa, MasterCard, Amex).
Depending on where you are located, your order will be processed inEuro, US Dollars, Australian Dollars, Canadian Dollars, Polish Zloty, Mexican Pesos, Brazilian Real, Singapore Dollars or UAE dirhams

REFUNDS & RETURNS

Because everything is printed to order, we cannot accept returns. If there is an issue with your order, such as damage or it’s lost, we’re happy to replace it at no additional cost. Incorrect information doesn’t qualify as a return, as we don’t change the information you enter on the print.
Were you unable to find what you were looking for? Please email us at [email protected]

SAFE & SECURE PAYMENTS

Pay safe and secure with Visa, Mastercard or PayPal

FREE WORLDWIDE SHIPPING

No matter how little you spend the shipping is always free

5 STARS RATING

We stand by our promise to deliver excellent customer service at all times

THE PERFECT GIFT

Thoughtful and unique gifts designed by you!