{"id":58442,"date":"2019-10-25T22:16:36","date_gmt":"2019-10-25T22:16:36","guid":{"rendered":"https:\/\/positiveprints.com\/frequently-asked-questions\/"},"modified":"2023-06-26T15:54:21","modified_gmt":"2023-06-26T13:54:21","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.3.4&#8243; background_color=&#8221;#FCFAF7&#8243;][et_pb_row _builder_version=&#8221;4.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0&#8243;][et_pb_text _builder_version=&#8221;4.0&#8243; header_font=&#8221;Josefin Sans|700|||||||&#8221; header_font_size=&#8221;31px&#8221; text_orientation=&#8221;center&#8221;]\n<h1>FREQUENTLY ASKED QUESTIONS<\/h1>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0&#8243;][et_pb_text _builder_version=&#8221;4.0&#8243; header_2_font=&#8221;Josefin Sans|700|||||||&#8221; header_2_font_size=&#8221;31px&#8221;]\n<h2>PRODUCTS<\/h2>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.3.4&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0&#8243;][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">About our products.<\/button><\/div>\n<div class=\"panel\">\n\nWe offer a variety of personalized posters. See our <a style=\"color: #000;\" href=\"https:\/\/positiveprints.com\/en-gb\/\"><b>customized map posters<\/b><\/a>.\n\nOur museum-quality <b>posters<\/b> are made on thick and durable matte paper (200g). Each poster is gicl\u00e9e-printed on archival, acid-free paper that delivers brilliant prints that brighten up any room.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">I made a mistake in my order! How can I fix this?<\/button><\/div>\n<div class=\"panel\">\n\nDon&#8217;t worry, we understand that mistakes happen. Your order is held for 4 hours after it is placed to allow for any necessary changes in the product design, text, format, size, billing, and shipping address.\n\nIf you want to change something or cancel your order, please contact us at hello@positiveprints.com within 4 hours. After that time, the order will be in the print, so it will be too late to edit.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">How to add \u2605\u2729 \u2665\u2661\u266b symbol to your star map design?<\/button><\/div>\n<div class=\"panel\">\n\nYou can add a symbol to your design by coping and pasting one of the symbols available here.\nSymbol color will adjust to the color version selected:\n\n<a href=\"https:\/\/www.piliapp.com\/symbol\/\">Find your symbol here<\/a>\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243; custom_padding=&#8221;0px|||||&#8221;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Why do I need to enter the time of the event?<\/button><\/div>\n<div class=\"panel\">\n\nTime has a significant impact on what constellations are visible in the sky. We want your map to be as faithful to life as it can be. However, if you don\u2019t know\/remember the exact time, just pick an approximate time.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What source do you use for your custom star map posters?<\/button><\/div>\n<div class=\"panel\">\n\nIn 1989, the European Space Agency launched the Hipparcos satellite to create highly-accurate measurements of the celestial bodies in our night sky. From planets and stars to constellations and galaxies, we use data from the <a href=\"https:\/\/en.wikipedia.org\/wiki\/Hipparcos\">Hipparcos<\/a> to create accurate star maps to precisely display the sky from any night \u2013 past, present or future! \u2013 from any position in the world.\n\nAs you provide the exact time and place of the event, we precisely render your star map and accurately recreate the sky view. We understand that you might have some concerns regarding the how and why of star maps, but rest assured: we\u2019re here to answer your inquiries.\n\n<b>How does time influence the sky view?<\/b>\n\nMillions of stars surround our planet. When looking at them, it feels like they are fixed in the sky. In reality, however, the stars are always moving, even if we\u2019re unable to notice them in the daylight. This means that the star chart at 8 AM and 8 PM over the same city will look different. Not only constellations but also planets change their location in the sky as time passes. It\u2019s our goal to make your star map as accurate as possible, but don\u2019t worry if you don\u2019t remember the exact time of the event: you can always pick an approximate time. The difference in constellation alignment clearly shows after a few hours difference.\n\n<b>How does location influence the sky view?<\/b>\n\nStar maps display the entire sky you see above you. It\u2019s as if you\u2019re stargazing: the edge of the circle represents the horizon, and the middle of the circle represents a point directly above your head. It\u2019s clear now that as you change your location, the sky seems different \u2013 you can look up at different pieces of sky. There are many constellations that you can observe only on the Northern or Southern Hemisphere! Usually though, if you don\u2019t travel halfway across the globe, these differences are often very subtle, as the scale is very large.\n\nIf you have more questions about the creation of our star maps, please write to us at <a href=\"hello@positiveprints.com\">hello@positiveprints.com<\/a>. We strive to make you as pleased and proud in the quality of our maps as we are.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What is the date range supported by your star charts and moon posters?<\/button><\/div>\n<div class=\"panel\">\n\nYou can enter any date between 1900 and 2099.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">The \u201cOld\u201d Strellas star map editor &#8211; what has changed, what has remained the same?<\/button><\/div>\n<div class=\"panel\">\n\nIf you bought a star map from us before September 2020, you might be wondering if any changes have been made with the new star map editor that will affect how the star map print looks. Below you can find a little recap of what has changed and what has remained the same:\n\n<b>New options that have been added:<\/b>\n&#8211; star maps can be printed on canvas\n&#8211; option to add a frame\n&#8211; option to add the Milky Way outline and grid lines\n&#8211; custom colors option for background, shield, stars and planets on your map\n&#8211; option to turn off planets\n&#8211; script font for the title and subtitle\n&#8211; constellation names in Spanish and French\n&#8211; smaller print formats &#8211; 30x40cm and 12x16in\n&#8211; square formats \u2013 30x30cm, 50x50cm, 12x12in and 20x20in\n&#8211; digital download files now come in 6 sizes\n\n<b>What is still the same:<\/b>\n&#8211; design colors and options (however, there can be very minor differences in the font and star sizes between the old and new version)\n&#8211; printed and digital version available.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What is a custom moon print?<\/button><\/div>\n<div class=\"panel\">\n\nWith our custom moon editor, you can find the moon phase for an important event in your life. Simply enter the location and date, and we will use smart algorithms to discover how the moon looked on that night. Personalize it with a message that is special to you and order a custom moon poster.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What is a personalized map poster?<\/button><\/div>\n<div class=\"panel\">\n\nCreate and customize a map print of your favorite place in the world. Our custom map editor helps you to pull the map of your chosen place, modify the colors, and personalize it with a message. Our database covers the whole planet, so no matter how small of a place you have in mind, we sure have a map of it!\nOur maps are stunningly detailed and printed on thick and durable matte paper (200g).\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What source do you use for your custom map posters?<\/button><\/div>\n<div class=\"panel\">\n\nOur maps are available, thanks to the Open Street Map contributors who fight to make map data open and available, and under the Open Data Commons Open Database License (ODbL).\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Can I order a Gold Poster for a location that is not listed on the website?<\/button><\/div>\n<div class=\"panel\">\n\nUnfortunately, our gold posters are available only for several dozens of cities. If you want to order 20 or more gold maps, we can prepare a custom order for you.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What is a digital download?<\/button><\/div>\n<div class=\"panel\">\n\nDigital download is a ready-to-print file that will be emailed to you right after we receive your order. For example, when you opt-in for the portrait format, you will receive JPEG files in the following ratios:\n\n<b>Custom city maps \/ custom Met-Engaged-Married maps in portrait (for city maps) or landscape formats<\/b>\nYou can choose 1 one of the following sizes:\n&#8211; 30&#215;40 cm | 12&#215;16 in\n&#8211; 50&#215;70 cm | 18&#215;24 in\n&#8211; 70&#215;100 cm | 24&#215;36 in\n&#8211; 16&#215;20 in\n\n<b>Custom moon prints \/ contour maps in portrait or landscape formats:<\/b>\n&#8211; 4:5 Ratio: for printing 4&#215;5, 8&#215;10, 16&#215;20 inches | 40&#215;50 cm\n&#8211; 3:4 Ratio: for printing 6&#215;8, 9&#215;12, 12&#215;16, 15&#215;20, 18&#215;24 inches\n&#8211; 2:3 Ratio: for printing 4&#215;6, 8&#215;12, 10&#215;15, 12&#215;18, 16&#215;24, 20&#215;30, 24&#215;36 in | 60&#215;90 cm\n&#8211; 11&#215;14 Ratio: for printing 11&#215;14 inches\n\n<b>Custom city maps \/ custom moon prints \/ contour maps in square format:<\/b>\n&#8211; 1:1 Ratio: for printing 20&#215;20 inches (50.8&#215;50.8 cm)\n\n<b>Star maps in portrait or landscape formats:<\/b>\n&#8211; 12x16in\n&#8211; 18in\u00d724in\n&#8211; 30cm\u00d740cm\n&#8211; 24in\u00d736in\n&#8211; 100cm\u00d770cm\n&#8211; 50cm\u00d770cm\n\n<b>Star maps in square format:<\/b>\n&#8211; 50x50cm\n\nAll files are 300dpi (JPEG), providing perfect printing quality. We recommend printing your artwork on matte paper with a weight of 180, 190, or 200gsm. Such paper should be available in every professional print house.\n\nPlease note that downloadable files are for private use only. If you are planning to print more than five copies, please contact us for a quote. If you think you should have received the email already but haven\u2019t, we suggest that you check your SPAM or OFFERS folders (Gmail).\n\nAll digital download files purchased from our website are stored for exactly 3 months. During this period, you can download them whenever you\u2019d like.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">When digital posters are a perfect solution?<\/button><\/div>\n<div class=\"panel\">\n\nif you need a last-minute gift: digital download files are ready as soon as you order them\nif you\u2019re unsure which format suits your interior the best: digital files come in a variety of sizes\nif you\u2019d like to print out your design on wood or maybe a T-shirt\u2026\nif you want to check the quality before ordering more posters.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243; custom_padding=&#8221;3px|||||&#8221;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">How to check what I have ordered?<\/button><\/div>\n<div class=\"panel\">\n\nOnce we\u2019ve received your order, we will send you a confirmation email, which includes a design preview. (If you haven\u2019t received it, please check your spam folder).\n\nIf you discover a spelling mistake or you would like to modify your order, please contact us immediately at hello@positiveprints.com. All editing needs to be done within 4 hours of placing your order. After that time, the order will be in the print, so it will be too late to edit.\n\n<\/div>\n[\/et_pb_text][et_pb_code _builder_version=&#8221;4.4.2&#8243;][\/et_pb_code][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Do you offer framing for your prints and posters?<\/button><\/div>\n<div class=\"panel\">\n\nYes, you can order a poster with a frame straight from our website! Our frames are made of the finest quality wood and come in 3 different colors: white, black and oak. Posters and frames are shipped together but need to be assembled.\n\nIf you don&#8217;t see the framed poster option for the product of your choice, please don&#8217;t hesitate to contact us.\n<img decoding=\"async\" src=\"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/01\/Positive-Prints-Wooden-Frame.jpg\" \/>\n<img decoding=\"async\" src=\"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/01\/Positive-Prints-Black-Wooden-Frame.jpg\" \/>\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What sizes do you offer?<\/button><\/div>\n<div class=\"panel\">\n\nFor printed posters, we offer the following sizes:\n\nIn portrait orientation: we offer 3 American sizes &#8211; 24x36in, 18x24in, and 12x16in; and 3 European sizes: 70x100cm, 50x70cm, and 30x40cm.\n\nIn square format: we offer 2 American sizes 20x20in and 16x16in; and 2 European sizes 50x50cm and 30x30cm.\n\nIn landscape orientation: we offer 3 American sizes &#8211; 36x24in, 24x18in, and 16x12in; and 3 European sizes: 100x70cm, 70x50cm, and 40x30cm.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">How can I order more than one print in the same order?<\/button><\/div>\n<div class=\"panel\">\n\nOnce you have created your first map, you will proceed to your shopping cart. There you can find an ADD ANOTHER button; click that, and you will be able to add another print. You can order as many as you want in one order. All your prints will be delivered together in one package.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243; hover_enabled=&#8221;0&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Our Gift Cards<\/button><\/div>\n<div class=\"panel\">\n\nIf you have a creative, special person in your life, there\u2019s no better gift for them than a Positive Prints gift card. Give them a unique opportunity to unleash their artistic spirit! <a href=\"https:\/\/positiveprints.com\/en-gb\/product\/gift-card\/\">Order a Gift Card now<\/a>.\n\nGift cards are available in 4 sizes, each one corresponding with the type of poster that you want to give:\n<b>\u2022 Digital file:<\/b> valid for any digital download poster\n<b>\u2022 Small print:<\/b> available print sizes: 12x16in, 30x40cm, 12x12in, 30x30cm\n<b>\u2022 Medium print:<\/b> available print sizes: 18x24in, 50x70cm, 16x16in, 50x50cm\n<b>\u2022 Large print:<\/b> available print sizes: 24x36in, 70x100cm.\n\n<b>A digital gift card will be delivered instantly to your e-mail. Gift cards are valid for 6 months starting from the date of purchase. By ordering a gift card, you receive a gift code for one custom poster.<\/b>\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243; hover_enabled=&#8221;0&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">How to customize my text in Coordinates Art?<\/button><\/div>\n<div class=\"panel\">\n\nTo make your Coordinates Art poster as stylish as possible, type the following letter combos:\n\n<b>-a<\/b> (hyphen+lowercase letter)\n<b>a-<\/b> (lowercase letter+hyphen)\n<b>a&amp;a \/ A&amp;A<\/b> (lowercase letter+&amp;+lowercase letter \/ uppercase letter+&amp;+uppercase letter)\n<b>-a&amp;a-<\/b> (hyphen+lowercase letter+&amp;+lowercase letter+hyphen)\n<b>%a<\/b> (%+lowercase letter)\n<b>a%<\/b> (lowercase letter+%)\n\n<img decoding=\"async\" style=\"width: 525px; height: 539px;\" src=\"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/10\/image.png\" alt=\"Coordinates Art styling tips\" \/>\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Are you looking for an ideal title quote? Check our ideas for titles and quotes.<\/button><\/div>\n<div class=\"panel\">\n\n<b>Newborn baby gift quotes:<\/b>\n\u25cf The moment you were born, our lives changed forever\n\u25cf So the adventure begins\n\u25cf On this day, a true star was born\n\u25cf When two became three\n\u25cf Your First Breath Took Ours Away\n\u25cf Parents Hold Their Children&#8217;s Hands For A Short While, But Their Hearts Forever\n\n<b>Wedding Day Wishes:<\/b>\n\u25cf THIS MOMENT, UNTIL FOREVER\n\u25cf Two halves of the same soul\n\u25cf Life is an adventure best traveled together\n\u25cf When two became one\n\u25cf And they lived happily ever after\n\u25cf To a lifetime of adventures together\n\u25cf May The Years Ahead Be Filled With Lasting Joy\n\u25cf May you sail through life with happiness\n\u25cf For the two of us, home isn\u2019t a place. It is a person. And we are finally home\n\u25cf From this day forward, you shall not walk alone &#8211; My heart will be your shelter, and my arms will be your home.\n\n<b>Celebrate Anniversary with a personalized print:<\/b>\n\u25cf Home is wherever I\u2019m with You\n\u25cf Where we met\/Where we began\n\u25cf Hold my hand and I\u2019ll go anywhere with you\n\u25cf Life takes you to unexpected places, love brings you home\n\u25cf Love finds a way\n\u25cf Not all those who wander are lost\n\u25cf Where the spark ignited\n\u25cf Distance means so little when someone means so much\n\u25cf \u201c&#8217;Love is just a word until someone comes along and gives it meaning\u201d &#8211; Chuck Palahniuk\n\u25cf &#8220;But if the stars should ever die, we\n&#8216;ll make our own light, you and I&#8221;\n\u25cf A true love story is one that never ends.\n\n<b>Fathers Day Gift:<\/b>\n\u25cf Any Man Can Be A Father, But It Takes Someone Special To Be A Dad\n\u25cf Happy Father&#8217;s Day\n\u25cf To The World You Are A Dad, But To Your Family You Are The World\n\u25cf A Great Man, Who Became An Amazing Father\n\u25cf Thank you for all the ways you go above and beyond every day for our family\n\n<b>Mothers Day gifts:<\/b>\n\u25cf To The World You Are A Mother, But To Your Family You Are The World\n\u25cf A Mother Is She Who Can Take The Place Of All Others, But Whose Place No One Else can take\n\u25cf Close together or far apart, Mum is always in my heart\n\u25cf The Best Mom in The World\n\u25cf I love you, Mom!\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0&#8243; header_2_font=&#8221;Josefin Sans|700|||||||&#8221; header_2_font_size=&#8221;31px&#8221;]\n<h2>SHIPPING<\/h2>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">How long will it take for my order to arrive?\n<\/button><\/div>\n<div class=\"panel\">\n\nWe will print, package and send your order as soon as possible.\n\nWe have printing services in both the United States (Charlotte, NC &amp; Los Angeles, CA) and in the European Union to ensure timely delivery to all customers. The time of delivery depends on the destination and courier service in each country.\n\nHere are our shipping estimates:\nUS: 3 \u2013 9 Business Days\nEurope: 4 \u2013 10 Business Days\nWorldwide: 10 \u2013 23 Business Days\n\nOnce your order is on its way, you will receive a confirmation email titled \u201cYour order has been shipped,\u201d which includes a tracking link (please lookout for a big green button)\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">How much does the shipping cost?\n<\/button><\/div>\n<div class=\"panel\">\n\nShipping is always free, and we ship worldwide.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">My order has not arrived in the expected time frame\n<\/button><\/div>\n<div class=\"panel\">\n\nIf your order does not arrive within the estimated time frame, please contact us as soon as possible.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Can I track my delivery?\n<\/button><\/div>\n<div class=\"panel\">\n\nYes, the tracking works in most countries. The tracking link is included in your shipping confirmation email (green button \u201cTrack your order\u201d).\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What if my order is shipped to the wrong address?\n<\/button><\/div>\n<div class=\"panel\">\n\nIf the order was sent to the wrong place due to our error, we will ship one out and pay the cost. If it&#8217;s due to your mistake, we will have to create a new one for you and ship it out, for that we charge 50% of the item cost.\n\nIf your order was returned to us we will contact you as soon as possible. If the package is not damaged we will happy to reship it to a new address if you cover the cost of the new shipping. We will hold the returned packages for up to 30 days.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Can I change the shipping address?\n<\/button><\/div>\n<div class=\"panel\">\n\nWe will accept address changes within one business day of your purchase. If your request comes after that, we will try our best, but we can&#8217;t guarantee that the address will be changed.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243; hover_enabled=&#8221;0&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">How is my order packaged?\n<\/button><\/div>\n<div class=\"panel\">\n\nWe use the most efficient and damage-resistant ways to package our products to ensure compliance with local shipping requirements.\n\n<b>For printed posters:<\/b>\n\nWe use different packaging depending on the size of the poster as well as the country where the item is produced and shipped to:\n\n&#8211; tube\n&#8211; tube with shipping roll\n&#8211; triangular box\n&#8211; rectangular box.\n\n<b>For posters with frames:<\/b>\n\nThe frames come pre-packed with corners and film and then packed in a box with strong edges to protect the frames. I-beams are used in addition, to give the package additional sturdiness.\n\n<b>Plexiglass used in frames may also carry a protective film but this is often applied to both the front and the back of the glass.<\/b> This often has a blue hue to it. These protective films can be mistaken for scratches, bubbles or a coloured cast to a print\/glass.\n\n<b>The posters are packaged separately in an inner paperboard folder.<\/b>\n\n<img decoding=\"async\" style=\"width: 645px; height: 484px;\" src=\"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/08\/Posters-with-frames-packaging.jpg\" alt=\"Posters with frames packaging\" \/>\n\n<b>For canvases:<\/b>\n\nThese products are packaged with strong edges to protect the items. In addition, we wrap the item in bubble plastic\/craft for additional protection.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">I&#8217;m sending a present, so I don&#8217;t want the invoice in the package, can you exclude it?\n<\/button><\/div>\n<div class=\"panel\">\n\nWe don&#8217;t include anything else in the package, just the poster.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Do you offer gift packaging? What about a gift note?\n<\/button><\/div>\n<div class=\"panel\">\n\nWe would love to send your orders in gift wrapping and include gift notes but sadly, we don&#8217;t have that possibility yet. We operate from over 30 printing hubs all over the world that strive to print and deliver your orders as soon as possible.\nWe hope that we&#8217;ll be able to offer gift packaging and gift notes in the future.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\"> Do you offer express shipping?\n<\/button><\/div>\n<div class=\"panel\">\n\nYes, we offer express shipping for the following destinations:\n\nAustria\nBelgium\nDenmark\nFinland\nFrance\nGermany\nIreland\nItaly\nLuxemburg\nNetherlands\nNorway\nPortugal\nSpain\nSweden\nSwitzerland\nUS\n\nExpress shipping costs 20 USD\/EUR.\nIf you are in a big rush, we encourage you to order a digital poster \u2013 you\u2019ll receive it right after placing your order.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0&#8243; header_2_font=&#8221;Josefin Sans|700|||||||&#8221; header_2_font_size=&#8221;31px&#8221;]\n<h2>PAYMENT<\/h2>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What payment methods can I use?\n<\/button><\/div>\n<div class=\"panel\">\n\nYou can pay with PayPal, debit or credit card (Visa, MasterCard, Amex) and Klarna.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">Klarna\n<\/button><\/div>\n<div class=\"panel\">\n\nLearn more about <a href=\"https:\/\/positiveprints.com\/68778-2\/\">Klarna payments<\/a>.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.4.2&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What currencies do you support?\n<\/button><\/div>\n<div class=\"panel\">\n\nDepending on where you are located, your order will be processed inEuro, US Dollars, Australian Dollars, Canadian Dollars, Polish Zloty, Mexican Pesos, Brazilian Real, Singapore Dollars or UAE dirhams\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0&#8243; header_2_font=&#8221;Josefin Sans|700|||||||&#8221; header_2_font_size=&#8221;31px&#8221; custom_padding=&#8221;0px|||||&#8221;]\n<h2>REFUNDS &amp; RETURNS<\/h2>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.0&#8243;]\n<div class=\"accordionDiv\">\n<button class=\"accordion\">What is your return policy?\n<\/button><\/div>\n<div class=\"panel\">\n\nBecause everything is printed to order, we cannot accept returns. If there is an issue with your order, such as damage or it&#8217;s lost, we&#8217;re happy to replace it at no additional cost. Incorrect information doesn&#8217;t qualify as a return, as we don&#8217;t change the information you enter on the print.\n\n<\/div>\n[\/et_pb_text][et_pb_text _builder_version=&#8221;4.3.4&#8243; text_font=&#8221;|700|||||||&#8221; text_text_color=&#8221;#000000&#8243; text_font_size=&#8221;20px&#8221; header_2_font=&#8221;Josefin Sans|700|||||||&#8221; header_2_font_size=&#8221;31px&#8221; custom_padding=&#8221;20px|||||&#8221;] Were you unable to find what you were looking for? Please email us at <a style=\"color: #000;\" href=\"mailto:hello@positiveprints.com\">hello@positiveprints.com<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.4.2&#8243; background_color=&#8221;#FCFAF7&#8243; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0.5rem||0px||false|false&#8221; global_module=&#8221;1244&#8243; saved_tabs=&#8221;all&#8221; locked=&#8221;off&#8221;][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; _builder_version=&#8221;3.29.3&#8243; width=&#8221;100%&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.3&#8243;][et_pb_image src=&#8221;https:\/\/positiveprints.com\/wp-content\/uploads\/2019\/10\/k\u0142\u00f3dka.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.0&#8243; custom_css_main_element=&#8221;max-height:66px;&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;featureName&#8221; _builder_version=&#8221;4.0&#8243; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Josefin Sans|700|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;15px&#8221; text_orientation=&#8221;center&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;auto&#8221; width_last_edited=&#8221;on|phone&#8221; custom_margin=&#8221;||5%||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#85CCCD&#8221;]\n<h4>SAFE &amp; SECURE PAYMENTS<\/h4>\n[\/et_pb_text][et_pb_text module_class=&#8221;featureDesc&#8221; _builder_version=&#8221;4.0&#8243; text_font=&#8221;Josefin Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221;]\n\nPay safe and secure with Visa, Mastercard or PayPal\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.3&#8243;][et_pb_image src=&#8221;https:\/\/positiveprints.com\/wp-content\/uploads\/2019\/10\/globus.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.0&#8243; custom_css_main_element=&#8221;max-height:64px;&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;featureName&#8221; _builder_version=&#8221;4.0&#8243; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Josefin Sans|700|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;15px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||5%||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#85CCCD&#8221;]\n<h4>FREE WORLDWIDE SHIPPING<\/h4>\n[\/et_pb_text][et_pb_text module_class=&#8221;featureDesc&#8221; _builder_version=&#8221;4.0&#8243; text_font=&#8221;Josefin Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221;]\n\nNo matter how little you spend the shipping is always free\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.3&#8243;][et_pb_image src=&#8221;https:\/\/positiveprints.com\/wp-content\/uploads\/2019\/10\/certyfikat.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.0&#8243; custom_css_main_element=&#8221;max-height:64px !important;&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;featureName&#8221; _builder_version=&#8221;4.3.4&#8243; text_font_size=&#8221;15px&#8221; text_line_height=&#8221;1.9em&#8221; header_4_font=&#8221;Josefin Sans|700|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;15px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||5%||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#85CCCD&#8221;]\n<h4>5 STARS RATING<\/h4>\n[\/et_pb_text][et_pb_text module_class=&#8221;featureDesc&#8221; _builder_version=&#8221;4.0&#8243; text_font=&#8221;Josefin Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221;]\n\nWe stand by our promise to deliver excellent customer service at all times\n\n[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;3.29.3&#8243;][et_pb_image src=&#8221;https:\/\/positiveprints.com\/wp-content\/uploads\/2019\/10\/prezent.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.0&#8243; custom_css_main_element=&#8221;max-height:64px;&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;featureName&#8221; _builder_version=&#8221;4.0&#8243; text_font_size=&#8221;15px&#8221; header_4_font=&#8221;Josefin Sans|700|||||||&#8221; header_4_text_color=&#8221;#000000&#8243; header_4_font_size=&#8221;15px&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||5%||false|false&#8221; border_width_bottom=&#8221;2px&#8221; border_color_bottom=&#8221;#85CCCD&#8221;]\n<h4>THE PERFECT GIFT<\/h4>\n[\/et_pb_text][et_pb_text module_class=&#8221;featureDesc&#8221; _builder_version=&#8221;4.0&#8243; text_font=&#8221;Josefin Sans||||||||&#8221; text_text_color=&#8221;#000000&#8243; text_orientation=&#8221;center&#8221;]\n\nThoughtful and unique gifts designed by you!\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.3.4&#8243; background_color=&#8221;#FCFAF7&#8243;][et_pb_row _builder_version=&#8221;4.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0&#8243;][et_pb_text _builder_version=&#8221;4.0&#8243; header_font=&#8221;Josefin Sans|700|||||||&#8221; header_font_size=&#8221;31px&#8221; text_orientation=&#8221;center&#8221;] FREQUENTLY ASKED QUESTIONS [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.0&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0&#8243;][et_pb_text _builder_version=&#8221;4.0&#8243; header_2_font=&#8221;Josefin Sans|700|||||||&#8221; header_2_font_size=&#8221;31px&#8221;] PRODUCTS [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.3.4&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.0&#8243;][et_pb_text _builder_version=&#8221;4.4.2&#8243;] About our products. We offer a variety of personalized posters. See our customized map posters. Our museum-quality posters are made on thick and durable matte paper [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"FAQ.php","meta":{"footnotes":""},"class_list":["post-58442","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>See our Frequently Asked Questions | Positive Prints<\/title>\n<meta name=\"description\" content=\"Information on our custom products, shipping &amp; digital downloads. Our custom map prints are available thanks to Open Street Map contributors\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"FREQUENTLY ASKED QUESTIONS PRODUCTS About our products. We offer a variety of personalized posters. See our customized map posters. Our museum-quality\" \/>\n<meta property=\"og:url\" content=\"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Positive Prints\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/positiveprintscom\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-26T13:54:21+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/01\/Positive-Prints-Wooden-Frame.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"16 minutes\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"See our Frequently Asked Questions | Positive Prints","description":"Information on our custom products, shipping & digital downloads. Our custom map prints are available thanks to Open Street Map contributors","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/","og_locale":"en_GB","og_type":"article","og_title":"Frequently Asked Questions","og_description":"FREQUENTLY ASKED QUESTIONS PRODUCTS About our products. We offer a variety of personalized posters. See our customized map posters. Our museum-quality","og_url":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/","og_site_name":"Positive Prints","article_publisher":"https:\/\/www.facebook.com\/positiveprintscom","article_modified_time":"2023-06-26T13:54:21+00:00","og_image":[{"url":"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/01\/Positive-Prints-Wooden-Frame.jpg","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Estimated reading time":"16 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/","url":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/","name":"See our Frequently Asked Questions | Positive Prints","isPartOf":{"@id":"https:\/\/positiveprints.com\/en-gb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/#primaryimage"},"image":{"@id":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/#primaryimage"},"thumbnailUrl":"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/01\/Positive-Prints-Wooden-Frame.jpg","datePublished":"2019-10-25T22:16:36+00:00","dateModified":"2023-06-26T13:54:21+00:00","description":"Information on our custom products, shipping & digital downloads. Our custom map prints are available thanks to Open Street Map contributors","breadcrumb":{"@id":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/#breadcrumb"},"inLanguage":"en-GB","potentialAction":[{"@type":"ReadAction","target":["https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/"]}]},{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/#primaryimage","url":"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/01\/Positive-Prints-Wooden-Frame.jpg","contentUrl":"https:\/\/positiveprints.com\/wp-content\/uploads\/2021\/01\/Positive-Prints-Wooden-Frame.jpg"},{"@type":"BreadcrumbList","@id":"https:\/\/positiveprints.com\/en-gb\/frequently-asked-questions\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/positiveprints.com\/en-gb\/"},{"@type":"ListItem","position":2,"name":"Frequently Asked Questions"}]},{"@type":"WebSite","@id":"https:\/\/positiveprints.com\/en-gb\/#website","url":"https:\/\/positiveprints.com\/en-gb\/","name":"Positive Prints","description":"Amazing Custom Personalised Prints","publisher":{"@id":"https:\/\/positiveprints.com\/en-gb\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/positiveprints.com\/en-gb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-GB"},{"@type":"Organization","@id":"https:\/\/positiveprints.com\/en-gb\/#organization","name":"Positive Prints","alternateName":"Positive Prints","url":"https:\/\/positiveprints.com\/en-gb\/","logo":{"@type":"ImageObject","inLanguage":"en-GB","@id":"https:\/\/positiveprints.com\/en-gb\/#\/schema\/logo\/image\/","url":"https:\/\/positiveprints.com\/wp-content\/uploads\/2026\/03\/245815646_1337939713319158_5671353136411139666_n.png","contentUrl":"https:\/\/positiveprints.com\/wp-content\/uploads\/2026\/03\/245815646_1337939713319158_5671353136411139666_n.png","width":800,"height":800,"caption":"Positive Prints"},"image":{"@id":"https:\/\/positiveprints.com\/en-gb\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/positiveprintscom","https:\/\/www.instagram.com\/positiveprintscom\/","https:\/\/www.tiktok.com\/@positiveprintscom","https:\/\/www.pinterest.com\/positiveprintscom\/"]}]}},"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/positiveprints.com\/en-gb\/wp-json\/wp\/v2\/pages\/58442","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/positiveprints.com\/en-gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/positiveprints.com\/en-gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/positiveprints.com\/en-gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/positiveprints.com\/en-gb\/wp-json\/wp\/v2\/comments?post=58442"}],"version-history":[{"count":0,"href":"https:\/\/positiveprints.com\/en-gb\/wp-json\/wp\/v2\/pages\/58442\/revisions"}],"wp:attachment":[{"href":"https:\/\/positiveprints.com\/en-gb\/wp-json\/wp\/v2\/media?parent=58442"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}